Hard Drive Data Recovery

With our vast experience in this field and with customized technique, we can recover data from any hard drives.

Single Hard Drive Data Recvoery

What is it

A hard drive, also known as a hard disk drive (HDD), is a device that stores and retrieves digital information on a computer. It typically consists of one or more rapidly spinning disks coated with magnetic material and read/write heads that can access the data stored on the disks. Hard drives are used to store operating systems, software, and user data, and they can be internal or external to a computer.

How does it fail?

A hard drive can fail in several ways. Some of the most common causes of hard drive failure include:

- Mechanical failure: The mechanical components of a hard drive, such as the spindle motor or read/write heads, can malfunction or break, making it impossible to access the data stored on the drive.

- Overheating: If a hard drive gets too hot, it can cause damage to the internal components and lead to failure.

- Power failure: A hard drive requires a steady power supply to function properly. If the power supply is interrupted, it can cause damage to the drive and lead to data loss.

- Corrupted firmware: The firmware on a hard drive controls its basic functions. If the firmware becomes corrupted, it can cause the drive to malfunction.

- Bad sectors: A hard drive's disk platters are divided into sectors, each of which stores a specific amount of data. If a sector becomes corrupted or damaged, it can cause the drive to fail.

- Wear and tear: Hard drives have a limited lifespan, and over time the read and write head may wear out, causing the drive to fail.

- It's important to note that a failure of a hard drive can also be caused by a software problem, such as a virus or malware. Regularly backing up the data stored on a hard drive can help protect against data loss in the event of a failure.

Frequently Asked Questions

Time frame, please?

When it comes to getting your recovered data back to you, iDigital gives you a variety of options for turnaround time to ensure that you receive it as soon as possible and at the lowest possible cost.

Special Treatment/ Expedited work

Recovery begins immediately upon receiving the drive, 24/7/365, including nights, weekends, and holidays, for time-sensitive cases.

Regular Maintenance

1-2 Business Day Turnaround; Fastest Standard turnaround time in the industry, at 24 to 48 hours during normal business hours, Monday through Friday.

Economy Service

The fastest standard turnaround time in the industry is just 24–48 hours during regular business hours (Monday–Friday), and that's what you get with our 1-2 business day turnaround.

I was wondering if you could retrieve my data remotely.

If your data has been lost due to some other cause than mechanical or physical damage, iDigital can often retrieve it for you remotely. RAID, NAS, and SAN systems, hardware too large to ship (i.e., massive servers), and highly sensitive data that must remain on-premises all benefit from this mode of recovery.

I was wondering if you could retrieve my data remotely?

In specific cases, iDigital provides exceptional remote data recovery solution for data loss situations that do not entail mechanical or physical damage. RAID, NAS, and SAN systems, hardware too large to ship (i.e., massive servers), and highly sensitive data that must remain on-premises all benefit from this mode of recovery.

Will it change/ruin my warranty? (i.e. Apple, Samsung, etc.)

All data recoveries are performed in accordance with standards set by leading hard drive and data storage manufacturers. All leading manufacturers authorize DriveSavers to open sealed drive mechanisms; our data recovery process will not void their original warranty.

Please describe the format and method by which you will return my data?

Information is copied onto a fresh drive and both the old and new drives are returned to you through FedEx. You can inspect and save your restored files with the help of the included instructions and tutorials.

How vulnerable is my information?

There is never a risk to your data. All recovery attempts are based on a copy of the data, which is made by mirroring the original data on the source drive.

iDigital is the only data recovery company that publicly displays evidence of an annual, company-wide security audit, and it delivers the highest level of data security available today.

Our yearly audit's security control objectives are crafted to conform to the strict security standards imposed by the corporations and government agencies we work with.

When it comes to user privacy and data security, iDigital meets all applicable requirements. To ensure that our data recovery services adhere to the strict data security and privacy procedures imposed by the corporations and government agencies we serve, iDigital submits to an annual SOC 2 Type II assessment of its internal data hosting and processing measures.

Certified Cleanroom

When it comes to recovering sensitive information, nothing beats having it done in a certified cleanroom that adheres to strict ISO guidelines and ensures the least amount of contamination possible.

Optimal Safety

Professionals in the fields of accounting, auditing, and information security have confirmed that all necessary IT controls and processes are in place and properly protecting sensitive data at the site in question.

Confidentiality of Data

Your sensitive information is protected from outside interference while it is being recovered on the company's network.

Licensed Experts in Engineering Design

Engineers specializing in data recovery are trained and authorized to decrypt sensitive data.

Exactly how much does it set you back?

The ultimate price tag is established by the recovery rate and the chosen turnaround time. In most cases, the amount recovered will be in the upper third of the estimated range. The price we quote is the price you pay, period.

The price fluctuates, but why?

No two cases of data loss are the same. The extent and difficulty of data loss cannot be assessed until our Data Recovery Engineers have examined the device. After our free examination of your equipment, we'll give you a more precise figure, but we'll never charge more than the highest estimate we gave you.

What factors into how much it will cost to get back on your feet?

The final cost of the recovery is depending on the complexity of the recovery, including the quality of the recovered data, the quality of the file names, and the quality of the data structure, as well as the quality of the underlying mechanical and/or logical issues. iDigital guarantees that the final price will never be more than the one quoted to you over the phone. Our maximum price difference promise is just what it sounds like.

Is there a discount if I simply need a few files?

File recovery from electronic media is a laborious process. Engineers put in the same amount of time and energy regardless of whether you need a single file or everything on the device restored.

When do you require my payment information, and in what format do you expect it?

Payment is due upon completion of the recovery process, prior to delivery or pickup. The data recovery process can begin before you ever give us any money. Any major credit card can be used to buy from iDigital. Enterprise 500 and government agency purchase orders and NET terms are available.

A Digital Reusable Credit Line from PayPal and a Consumer Finance Company called Affirm are also available as payment methods.

With what percentage of people do you usually make a full recovery?

We have the best odds of any company in our field. In-house research and development and partnerships with market-leading storage device manufacturers give us the best possible shot at a recovery rate of over 90% for all device kinds.

Can the files be retrieved?

If the data is not recoverable after multiple engineers and a supervisor have tried, our engineers will not give up until they have succeeded.

Has this problem been one that you've tackled before?

Hundreds of thousands of devices with hundreds of problems have been sent to us. With over 35 years of experience, we've encountered just about every data loss situation possible, yet there are always more.

Is "XYZ" data retrieval possible?

iDigital recovers data from practically any digital storage device. For a free estimate, please contact our Data Recovery Advisors 1.833.543.4448

Exactly why is it that you can't just get everything back?

Data on some devices is irretrievably lost due to logical (corruption, software failures, deletion) or physical (head crash) problems.

What if you are only able to restore some of the lost files?

Based on the extent of the damage and the difficulty of the data recovery, we will provide you with an accurate quote. Ultimately, we hope to restore everything to as it was before the data loss. We will refund a portion of your payment if not all of the required data or documents can be found.

If you are unable to retrieve my files, what options do I have?

If we are unable to retrieve any data from your device, we will not charge you for the service and will return it to you at no cost.

When I have the data retrieved, what will it look like? (Hard Disk Drives, Cell Phones, USB Drives, etc.)

If the device's directory is corrupted, we can usually restore it to as it was, but if not, we'll return your files in a format of your choosing.

How can I make a purchase/payment/etc.

We welcome Visa, Mastercard, American Express, Discover, and Diners Club. If you get the okay from the DriveSavers finance team, you can pay using a business check or a purchase order with terms of Net 30.

Which payment options do you offer?

We also accept payments through the consumer finance company Affirm and the digital revolving credit line PayPal Credit.

What is the best way for me to send you my gadget?

When you place an order over the phone, we'll send you a label for free overnight shipment.

Please advise on the best way to ship a device to you.

Here are five easy ways to ensure your smartphone arrives at iDigital in one piece:

First, make sure your gadget is antistatic by placing it in a ziplock bag or antistatic bag and sealing it.

The second step is to use enough bubble wrap to protect your equipment, usually between 2 and 5 inches. (Don't waste your money on packing peanuts or anything else flimsy. These are prone to movement during transport, which raises the likelihood of damage.

Third, use sturdy tape to close off the bubble wrap's edges.

Then Pack your device securely in a strong cardboard box. Your media should be securely packaged to prevent movement while in transit.

Lastly Put the prepaid overnight shipping label you received with your service order confirmation on top of the box and seal it shut with tape.

I was wondering if you could retrieve my data remotely.

In specific cases, iDigital provides exceptional remote data recovery solution for data loss situations that do not entail mechanical or physical damage. RAID, NAS, and SAN systems, hardware too large to ship (i.e., massive servers), and highly sensitive data that must remain on-premises all benefit from this mode of recovery.

Is there an alternative to FedEx for shipping?

Any mail or shipping service is fine for sending your gadget to us. We advise that you make use of a tracking-enabled service. Only FedEx Overnight shipping is available for free.

When do I get the gadget I sent you back?

To answer your question, unless you've requested that we recycle the item, we do indeed return it to you via shipping.

What options do I have for getting my recovered data back to me?

iDigital Cloud is a service that we provide. We may be able to facilitate an urgent data transfer through the Internet using our Data Express SFTP portal, however this will depend on the volume of data you need sent. It's still possible for us to send you the recovered items via shipping.

In what city can you find iDigital?

The Orleans Area, where iDigital is based, is widely regarded as the global epicenter of technology. There are many departments inside iDigital's headquarters, including a Cleanroom, engineering, a phone center, sales, and marketing. Having all of iDigital's employees in the same place allows us to better serve our clients and provide them with cutting-edge data recovery services.

Where can I find this service, if not locally, then where else?

When it comes to Data Recovery, nobody does it better than iDigital. Since all of iDigital's Data Recovery Engineers work out of a single lab, they are better able to collaborate on the recovery of a wide variety of devices. Having engineers who are experts in many types of devices under one roof is just one more perk of working at iDigital's central location. That way, you can give each of your clients the attention they need by assigning a professional to their project.

Your website claims to have a location near me; yet, I have been unable to find any such facility in my area.

Every day, we serve customers in every major city in every state in the United States. We operate globally and provide free shipment of your device to our certified secure data recovery lab, but we do not have any other physical locations.

Is there any way to retrieve my files if I have forgotten where I put them or what the folder was called?

AThe success of the recovery process depends on you providing as much detail as possible regarding the data you need restored. However, we will make every effort to retrieve everything from the storage medium.

I was wondering if you serviced the equipment.

The short answer is no, but the longer answer is that if the gadget is broken, we might be able to fix it with parts we already have. As soon as the repair is complete, the used component is put back into stock.

If the problem can be fixed by soldering it, the gadget may appear to work when the repair is finished. While we do not do repairs on returned devices, we do get certain devices that are only partially working.

Can it be retrieved via a cloud storage or online backup?

Your cloud or backup service provider must be contacted instead.

The Data Recovery Process.
How it all works



No matter how mechanical or logical the hard drive failure, our data recovery professionals will try everything they can to get your data back.


Submit A
Recovery Case

After receiving a data recovery service quotation and making the decision to begin the data recovery procedure, you should file a case on our website and send the drive to our lab.


Recovered Data

After we've recovered your data, we'll set up a remote session so you may check it over before releasing money. Don't worry about making a payment if you're not satisfied with the end outcome.



You will be billed once you have reviewed the outcome and determined it to be satisfactory. We will coordinate the transmission of the retrieved information after we have received payment.

Request Help

Have a question? Need help? Get in touch with us.


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