iDigital Customer Privacy Policy

iDigital is not responsible for any loss, corruption, or breach of the data on the customer product during service; loss of data may occur as a result of their service, it is the customer responsibility to make a backup copy of their data before bringing the product to iDigital for service.

iDigital may use parts or products that are new or equivalent to new *Refurbished in reliability and performance.

When a repair ticket is initiated, we start working on it immediately, If the customer decides not to proceed with the repairs after diagnosis, they will be charged labor fees for that diagnosis as set by the technician. Our Labor fees start at a $50 rate.

Repairs include a 90 day warranty. The warranty is restricted to defects in workmanship and parts for the life of the specific device repaired. This warranty will be void if the item is damaged by water, physically damaged (e.g. scratched or dropped), or suffers failure due to using non-authentic accessories. Our limited warranty applies only to services provided by iDigital, and it is non-transferable.

iDigital cannot be held responsible for any pre-existing damage to any item provided for repair, including any issues caused by improper use of the device, such as Jailbreaking or rooting. This also includes our limited warranty for repaired items as damage caused by misuse voids that warranty with immediate effect. If we suspect that any damage caused was the result of any drops, fall, slip, or other unintended use, it will not be covered under our warranty.

Customer should remove and accessories prior to sending their device in for repairs. iDigital cannot be held liable for any damage that can occur to external device accessories that can break while in services such as case, screen protector, and any other accessory. iDigital cannot be held liable for damage or loss of the SIM card, SD card, connected USB and/or the data it contains. It is the customer's responsibility to keep these outsides of the serviced device.
If iDigital received any gaming console that does not turn on, no image or turns on and produces beeping sounds and it lead to iDigital not being able to test the functionality of the console. iDigital will not be held liable if the gaming console did not read disk, eject disk, communicate with the controller or did not update or read the hard drive, overheated, beeping sounds, or glitching image after 10 minutes of playing. iDigital can not be held liable for any disk, memory card that is in the console while doing the repair. iDigital can not be held liable if any data loss. Every case is different and every case will be evaluated according to the presence issue. For any device that is not booting and we replace the hard drive, we do not replace the thermal paste and it will be an additional service if the customer wants to do so. If after replacing the hard drive the console is overheating, iDigital will not be held liable for this issue. iDigital can not be held liable for Nintendo right-left controllers, reading the sd card, volume issues or wifi issues if we can not test the Nintendo in advance. iDigital can not be held liable for over heated gaming consoles caused by dust, dirt, build up oil or roaches and the customer is advised to vacuum their device before bringing it for repair

Our limited warranty excludes cracked, damaged, or broken screens. iDigital cannot be held accountable for any problems that result from user error, nor are we responsible in any way for issues with a device that has been dropped or subject to other unintended use after the repair has been completed.

If during the repair process, we damage a customer’s device, we will endeavor to repair the damage at our own cost. This can extend the repair schedule and we ask that 10 business days are allowed to obtain parts and repair the device. If we are unable to repair a device damaged by us, we will replace the device with a new/used/refurbished model of the same type and capacity within 30 business days. If a replacement is not required, the original repair cost will still apply.

iDigital will hold the customer’s device for up to 30 days after the repair is completed. The customer will be notified through an email, text message, or a phone call once the device is ready for pick-up and payment of the repair shall be paid fully. After that period, the customer shall transfer the ownership of the device and the content inside for payment of the service rendered. iDigital has the right to add daily storage fees of $20 after the 30 day period.

Should iDigital have to file a lawsuit, the customer shall be responsible for all court costs, all interest of 1% of the principal balance owned a month until it's collected, and all reasonable attorney’s fees.

There will be no compensation offered or given for the device, nor for any deposit or other payment made before the repair was undertaken. iDigital reserves the right to hold any device until payment in full is received for parts and labor associated with the repair. No inscription or engraving will be issued or refunded if we must replace the item.

For Water Damage, LOGIC BOARDS repair we will warranty the device up to 6 months AND EACH CASE various. For Logic Board Repair we will provide up to 6 months warranty on what we repaired ONLY. Warranty for battery and charging port or any plug and play ports is up to 90 days.

iDigital Parts ordering and shipping. When we order any parts from any vendor we use UPS, FEDEX, USPS, DHL. By using a third-party carrier even on overnight shipping, we will not be able to guarantee the delivery. Furthermore, we hold any liability over shipping delays and the client cannot ask for a shipping cost refund or part refund until we contact the shipper to request our refund.

Any tool or parts ordered for the data recovery or any repair case will not be refunded. If the customer decides to stop the data recovery at any time, the client will be liable to pay the cost of the parts, tools, and any additional labor fees that will concur.

Since we use sensitive devices and tools that are not available to the public, we are not permitted to provide their names, in addition to the cost of the tools and any invoices of any kind. We are only permitted to provide this information in Digital Forensics Investigation cases that are assigned to Federal court cases. For Data recovery cases the customer will be provided with another form to be signed with more information on the specific device to be serviced. The second form will have the price and both these policies will be considered as one

If the client is not happy with our customer service or the quality of work we provided after submitting the case and receiving the service, we ask that they please let us know before attempting to leave us a negative review. We aim to fully satisfy our clients by providing the highest quality of work.

We take fraud seriously and any attempt to commit fraud against iDigital will be reported to law enforcement immediately and we will seek legal recompense through the courts. Fraudulent clients who receive service and dispute the charge will be put on a list of fraudulent clients, the audio and video interaction will be posted on social media so other business owners are aware of them. Google and Yelp will have a copy of the documents to void their fake negative reviews. We will not tolerate fraudulent interactions and we take legal action for damaging our reputation and destroying our brand.

iDigital policies are continuously being developed and modified to better assist our clients. Please follow our website for the newest policies or ask one of our representatives

By submitting your device for repair with iDigital, either through verbal agreement or a written one, you are acknowledging and agreeing to these terms and conditions in full.